Terms & Conditions

Polly George is owned by Polly George,
Hookwood Cottage, Puttenden Road,
Shipbourne, Kent TN11 9QY

Returns Policy
If you are not happy with your Polly George items please return them within 14 days after delivery. We will be happy to make an exchange or a refund providing the items are returned complete, in perfect condition and in their original packaging. Making Returns: For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. If there is a problem with any items you have ordered, please call 01732 810 636 or email polly@pollygeorge.com as soon as possible.

All goods should be returned in their original packaging as we cannot offer a refund or exchange on used or damaged goods.

We recommend that you use a signature service when returning items (i.e. signature post) as we cannot be held responsible for any items that do not reach us. Please ask at the Post Office for proof of purchase.

Payment and Taxes
We accept online payment in a secure environment by credit or debit card, and also accept PayPal payments - you will need to sign up seperately at www.paypal.com for this service. Cards we currently accept are: Visa, Mastercard, American Express, Diners Club, Maestro, Visa Electron. All prices quoted on this website are accurate at the time of press and are quoted in pounds sterling. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

Is My Credit Card Information Secure?
All Polly George online purchases take place in a safe environment using PayPal to protect our customers. Polly George does not take the card payment and will not have any record of your card details. You do not need to have a PayPal account to pay by debit/credit card - you only give PayPal your card details and they transfer the money to Polly's PayPal account.

Conformity Of Goods
We take every care to ensure that the photograph, description and specification of our products are correct at the time of going to press. However, all items are handmade in England and slight variations will occur due to the nature of ceramics. If you want further information about a product please get in touch.

Disclaimer
To the fullest extent permitted by the law Polly George shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Polly George, its owner, employees or agents or otherwise) which arise out of or in connection with the use of this website or products. The supply of the products or their use or resale by you, and the entire liability of Polly George under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relations to the products ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright of Polly George. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
1. Copy print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Polly George.
2. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

If you need any further information please do not hesitate to call or email Polly George.

Polly George,
Hookwood Cottage,
Puttenden Road,
Shipbourne,
Kent TN11 9QY
Telephone +44 (0)1732 810 636